NA1 Delayed Ingest of EDR Data

Final update

All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.

1. Resolved · Aug 15, 13:30 UTC
   All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.
2. Monitoring · Aug 14, 04:28 UTC
   Services have been restored, and we are monitoring EDR data ingestion to ensure there is no ongoing customer impact. While EDR data ingestion has resumed, there is a temporary backlog of data still being processed. As systems catch up, you may see a surge in delayed alerts. This is expected behavior and does not indicate new or ongoing threats.
3. Investigating · Aug 14, 04:01 UTC
   We are aware of delays in data ingestion impacting EDR data for some customers. You may experience a delay in the appearance of new security event data within your console. Our engineering team is investigating and working to restore normal data flow.