All Regions - Degraded Console Performance
Aug 3, 21:26 UTCAug 4, 00:45 UTC
Duration
3h 19m
Impact
Minor
Root cause
Not disclosed
SentinelOne, 90 days
0 incidents
Affected
USA (NA1)USA (NA4)Canada (NA3)Germany (EU1)Germany (EU2)Singapore (AP1)Australia (AP2)India (AP3)Consoles - USA (NA1)Consoles - USA (NA4)Consoles - Canada (NA3)Consoles - Germany (EU1)Consoles - Germany (EU2)Consoles - Singapore (AP1)
Final update
All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.
Timeline
- Resolved · Aug 4, 00:45 UTC
All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.
- Monitoring · Aug 4, 00:40 UTC
A fix has been applied and we are closely monitoring system performance to ensure stability. We will continue to observe for any further issues and will keep you updated on progress.
- Identified · Aug 3, 22:39 UTC
The underlying issue has been identified and our engineering teams are actively working to implement a fix. We will provide updates as we make progress and appreciate your continued patience as we resolve the incident.
- Investigating · Aug 3, 21:26 UTC
Some customers may be experiencing slower than normal performance when accessing the management console. We are investigating the cause of this degradation and working to restore full performance as quickly as possible. Thank you for your patience.
More from SentinelOne
Full history[EU1, NA1] - Multiple Consoles Inaccessiblelasted 5h 21m[AP1, AP2, AP3, EU1, EU2, EU3, ME1, NA1, NA2, NA3, NA4] - Delayed Data Ingestionlasted 8h 52m[AP1] - Delayed Data Ingestionlasted 1h 28m[EU1] - Delayed Data Ingestionlasted 50m[NA1] Service Interruptionlasted 13h 32m[EU1] Delayed Data Ingestionlasted 3h 59m