SentinelOne · SecurityAug 3, 2025, 17:34 UTC

NA1, NA3, AP1, AP2, AP3, EU1 Partial Outage with Identity Features

MajorNetworkUpdated 9h ago

Aug 3, 17:34 UTCAug 3, 22:04 UTC

Duration

4h 29m

Impact

Major

Root cause

Network

SentinelOne, 90 days

0 incidents

Affected

USA (NA1)Germany (EU1)Singapore (AP1)India (AP3)Platform Features - USA (NA1)Platform Features - Germany (EU1)Platform Features - Singapore (AP1)Platform Features - India (AP3)Endpoint Security - USA (NA1)Endpoint Security - Germany (EU1)Endpoint Security - Singapore (AP1)Endpoint Security - India (AP3)Cloud Security - USA (NA1)Cloud Security - Singapore (AP1)

Status page

Final update

All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.

Timeline

Resolved · Aug 3, 22:04 UTC
All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.
Identified · Aug 3, 21:11 UTC
We have identified additional regions that may have been impacted by this incident: AP3 and EU1. Some customers in these regions may not have access to Singularity Identity detection and response features (IDR). We are continuing to investigate this issue.
Identified · Aug 3, 19:35 UTC
We are continuing to work on a fix for this issue.
Identified · Aug 3, 19:23 UTC
The underlying issue has been identified and our engineering teams are actively working to implement a fix. We will provide updates as we make progress and appreciate your continued patience as we resolve the incident.
Investigating · Aug 3, 19:02 UTC
We are continuing to investigate this issue.
Investigating · Aug 3, 19:01 UTC
We are continuing to investigate this issue.
Investigating · Aug 3, 18:59 UTC
For Identity customers, as a result of intermittent connectivity issues to the licensing service, customers may be limited in their ability to configure Identity features. We are continuing to investigate this incident. Please note, endpoints continue to be protected by the agent. We have reclassified this as a Sev 1 incident because the Identity service is intermittently affected. Additionally, cloud security components are not affected.
Investigating · Aug 3, 18:58 UTC
We are continuing to investigate this issue.
Investigating · Aug 3, 17:34 UTC
We are aware of the ongoing service interruption and are actively investigating the root cause. We apologize for the inconvenience and appreciate your patience as we work to resolve the issue.