Retroactive Incident: Twilio Personalized Support Phone Line Affected
Sep 3, 18:20 UTCSep 3, 18:20 UTC
Duration
0m
Impact
Informational
Root cause
Bug
Twilio, 90 days
554 incidents
Affected
Not listed by the vendor.
Final update
Intermittent dropped calls were reported on the Twilio personalized support hotline between 2026-08-24 08:10 AM PT and 2026-09-01 10:27 AM PT. The root cause was identified as a bug within Twilio Studio. A patch has been applied, and service has been fully restored.
Timeline
- Resolved · Sep 3, 18:20 UTC
Intermittent dropped calls were reported on the Twilio personalized support hotline between 2026-08-24 08:10 AM PT and 2026-09-01 10:27 AM PT. The root cause was identified as a bug within Twilio Studio. A patch has been applied, and service has been fully restored.
More from Twilio
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2503:49 UTC | SMS Delivery Delays from Twilio to Claro Brazil | minor | Ongoing |
| Sep 2502:24 UTC | SMS Delivery Delays from a Subset of Twilio Short Codes to Cellularone NE Arizona United States | minor | Ongoing |
| Sep 2420:40 UTC | Event Streams Service Disruption | minor | 5h 44m |
| Sep 2417:55 UTC | SMS Delivery Receipt Delays from a Subset of Twilio Alphanumeric Sender IDs to Ooredoo Algeria | minor | Ongoing |
| Sep 2417:19 UTC | Some Transfer Calls in Elastic SIP Trunking Failing With Error Code 32204 | minor | 43m |
| Sep 2416:22 UTC | Link Branding Creation Fails with HTTP 500 Internal Server Error (Auto SSL Enabled) | minor | 2h 4m |
Also caused by software bug
All| Started | Vendor | Incident | Impact | Duration |
|---|---|---|---|---|
| Sep 1518:57 UTC |  ClickHouse | ClickPipes failing on Kinesis in AWS us-east-1ClickHouse | critical | 29h 46m |
| Aug 819:48 UTC |  Grafana Labs | Alerting expressions pipeline failing when recovery settingsGrafana Labs | minor | 0m |
| Aug 615:22 UTC |  GitHub | Incident with ActionsGitHub | critical | 10h 42m |
| Jul 2314:14 UTC |  Box | [Medium] Issues with Box HubsBox | major | 16m |
| Jun 1719:00 UTC | GitHub | Incident With WebhooksGitHub | none | 0m |
| May 2801:13 UTC | GitHub | Webhook APIs and UI DegradedGitHub | minor | 19m |
Sources: vendors' own status pages, published postmortems and SEC 8-K Item 1.05 filings, read daily. Times as reported. Logos via logo.dev; trademarks belong to their owners.