SMS Delivery Receipt Delays from Twilio to Claro Colombia

Final update

The incident has been resolved and SMS delivery receipts from Twilio to Claro network subscribers in Colombia are operating normally.

1. Resolved · Nov 12, 23:20 UTC
   The incident has been resolved and SMS delivery receipts from Twilio to Claro network subscribers in Colombia are operating normally.
2. Monitoring · Nov 12, 22:01 UTC
   We have observed a recovery in SMS delivery receipts from Twilio to Claro network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
3. Investigating · Nov 12, 20:47 UTC
   Twilio customers may be experiencing SMS delivery failures from Twilio to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
4. Investigating · Nov 12, 18:46 UTC
   Twilio customers may be experiencing SMS delivery failures from Twilio to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
5. Investigating · Nov 12, 17:46 UTC
   Twilio customers may be experiencing SMS delivery failures from Twilio to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.