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Pinecone outage history and postmortems

AI · New York City, US · 8 incidents in 90 days · 99.88% implied uptime · last 2d ago

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Incidents

50 on file
StartedIncidentDuration
Sep 2223:34 UTC[Serverless][AWS][eu-west-1] 5xx on read requests58m
Sep 1705:37 UTC[Serverless][AWS][us-west-2] 5xx errors on the readpath11h 7m
Sep 115:04 UTC5xx errors on some control plane operations4h 36m
Aug 2515:50 UTC[SERVERLESS][GCP][us-central1] 5xx errors on some read and write requests21m
Jul 2119:10 UTC[SERVERLESS][Azure][eastus2] 5xx errors for some namespaces30m
Jul 2016:44 UTC[SERVERLESS][AWS][us-east-1] Increased latency and 5xx errors for some indexes1h 15m
Jul 1223:21 UTC[Serverless][AWS][us-east-1] Increase in freshness lag for some namespaces4h 55m
Jul 909:50 UTC[Serverless][Azure][eastus2] 5xx errors on some requests for some indexes4h 47m
Jun 1810:00 UTCSome initial queries to infrequently read namespaces incorrectly returning empty results8h 23m
Jun 1613:05 UTC[Serverless][AWS][us-east-1] Metrics tab in the console not showing graphs4h
Jun 617:05 UTC[Serverless][AWS][us-west-2] 5xx errors for some requests on some indexes3h 35m
Jun 613:05 UTC[Serverless][AWS][us-west-2] Read path operations for some indexes may experience elevated latency and timeouts2h 45m
Jun 600:48 UTC[AWS][us-east-1] 5xx errors for some requests on some indexes27m
May 2513:41 UTC[Serverless][AWS][us-west-2] 5xx errors and longer response times on upsert requests for some indexes.1h 19m
May 1320:14 UTC[AWS][us-east-1] 5xx errors on read and write operations for some indexes1h 1m
May 620:02 UTC[AWS][us-east-1] 5xx errors for some requests on some indexes27m
May 615:00 UTCPinecone Console loading slowly for some users20m
Mar 1308:50 UTC[GCP][europe-west4] Errors for upsert operations on some indexes1h 3m
Mar 521:57 UTC[AWS][us-east-1] Prometheus metrics are unavailable through the Pinecone console or the metric proxy1h 5m
Mar 421:06 UTC[Serverless][GCP][us-central1] 5xx errors on some read operations for some indexes1h 10m
Feb 2323:14 UTC[GCP][us-central1][europe-west4] Errors on some read operations2h 38m
Feb 510:55 UTC[Serverless][AWS][us-east-1] Increase in freshness lag for some namespaces11h 2m
Jan 1512:12 UTC[Serverless][AWS][us-east-1] 5xx errors on read operations for some indexes3h 18m
Jan 216:31 UTCIntermittent unavailability across all environments for some indexes1h 27m
Dec 3103:13 UTC[Serverless][AWS][us-west-2] 5xx errors on some read path operations16m
Dec 1917:31 UTC[Serverless][GCP][us-central1] Partial control plane unavailability for some users0m
Dec 1510:39 UTC[Serverless][GCP][europe-west4] 5xx errors on read and write operations for some indexes11h 23m
Dec 920:15 UTCIncreased file processing time for Assistant5h 35m
Dec 821:19 UTCUnavailability for embed and rerank requests0m
Dec 518:36 UTC[Serverless][GCP][us-central1] 5xx errors on some read operations for some namespaces2h 6m
Dec 315:53 UTC[Serverless][AWS][us-west-2] 5xx errors on read path operations for some namespaces46m
Nov 2417:28 UTC[Serverless][AWS][us-east-1] 5xx errors on some read path operations1h 2m
Nov 1402:02 UTCSome index-level usage metrics unavailable0m
Nov 614:38 UTC[Serverless][AWS][eu-west-1] 5xx errors on some write path operations2m
Oct 3022:00 UTCPartial unavailability on cohere-rerank-3.5 model0m
Oct 2317:32 UTC[Serverless][GCP][us-central1] 5xx errors on some read and write operations51m
Oct 2117:57 UTC[Serverless][Azure][eastus2] 5xx errors on some read and write operations1h 27m
Oct 2101:27 UTCSome users may be unable to access the Pinecone web console. All API services remain fully operational.2h 3m
Oct 2017:43 UTCSome users may be unable to access the Pinecone web console. All API services remain fully operational.17m
Sep 1515:52 UTC[Serverless][AWS][us-east-1] `403 PermissionDenied` errors for read and write operations on some indexes and assistants6m
About Pinecone

The vector database, Pinecone Assistant and hosted inference.

The last year, day by day

No incident Minor Major CriticalDeeper colour: longer outage

Downtime, added up

AI median
11h 36m

Pinecone: 2h 37m weighted downtime in range, category median 11h 36m.

8 incidents, 6 major or critical, 28h 28m of incident time (22h 18m major or critical, 6h 10m partial), longest 11h 7m, implied uptime 99.88%, between Jun 28, 2026 and Sep 25, 2026.

Across fru.dev:Company profileComplianceFree tiersPaydaysChangefeedSLAsUptime

Questions

Is Pinecone down right now?

Check Pinecone's own status page at https://status.pinecone.io for the live state. This page shows Pinecone's incident history from that page; the most recent incident started 2026-09-22: "[Serverless][AWS][eu-west-1] 5xx on read requests".

How often does Pinecone have outages?

Pinecone posted 8 incidents in the last 90 days and 39 in the last year, 6 of them major or critical in the last 90 days. The median incident lasted 2h 56m.

When was Pinecone's last major outage?

2026-09-22: "[Serverless][AWS][eu-west-1] 5xx on read requests", lasting 58m.

What usually causes Pinecone incidents?

Pinecone's status updates in this period do not name a root cause.

Sources: vendors' own status pages, published postmortems and SEC 8-K Item 1.05 filings, read daily. Times as reported. Logos via logo.dev; trademarks belong to their owners.

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