Service Outages
May 7, 17:04 UTCMay 7, 20:17 UTC
Duration
3h 14m
Impact
Informational
Root cause
Not disclosed
Capacity, 90 days
3 incidents
Affected
ConciergeHelpdeskLiveChatKnowledge BaseArticlesDev PlatformCapacityDBWorkflowsIntelligent Document ProcessingAnalyticsCopilot ConsoleHelp Desk
Final update
This incident has been resolved.
Timeline
- Resolved · May 7, 20:17 UTC
This incident has been resolved.
- Monitoring · May 7, 17:45 UTC
Systems should be back to fully operational. We are continuing to monitor.
- Investigating · May 7, 17:10 UTC
We are continuing to investigate this issue.
- Investigating · May 7, 17:05 UTC
We are continuing to investigate this issue.
- Investigating · May 7, 17:04 UTC
We are currently investigating outages across our entire Platform.
More from Capacity
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2513:13 UTC3 days ago | Capacity Agents Incident | critical | 3h 16m |
| Sep 1100:33 UTC2 weeks ago | Change to Outbound IP for Dev Platform | major | 51m |
| Aug 616:27 UTC7 weeks ago | Capacity Agents Incident | critical | 2h 44m |
| May 1816:12 UTC4 months ago | Web Concierge Incident | critical | 11h |
| May 1316:58 UTC4 months ago | Users are experiencing difficulties logging into the Capacity Web Console. | critical | 1h 42m |
| May 720:37 UTC4 months ago | Issue with Articles | critical | 4h 26m |