Incidentsby GlyphPlatform Outage
Jan 31, 01:49 UTCJan 31, 02:00 UTC
Duration
10m
Impact
Critical
Root cause
Not disclosed
Capacity, 90 days
3 incidents
Affected
ConciergeVoiceHelpdeskLiveChatCRMKnowledge BaseArticlesDev PlatformCapacityDBAutomationsWorkflowsIntelligent Document ProcessingAnalytics
Final update
All platform services are recovered and operating as expected.
Timeline
- Resolved · Jan 31, 02:00 UTC
All platform services are recovered and operating as expected.
- Monitoring · Jan 31, 01:55 UTC
We have rolled back a change that was made earlier this evening and the platform is recovering. We're continuing to monitor.
- Investigating · Jan 31, 01:49 UTC
We are currently investigating an issue that is affecting all Capacity Core services.