Platform Outage
Jan 31, 01:49 UTCJan 31, 02:00 UTC
Duration
10m
Impact
Critical
Root cause
Not disclosed
Capacity, 90 days
3 incidents
Affected
ConciergeVoiceHelpdeskLiveChatCRMKnowledge BaseArticlesDev PlatformCapacityDBAutomationsWorkflowsIntelligent Document ProcessingAnalytics
Final update
All platform services are recovered and operating as expected.
Timeline
- Resolved · Jan 31, 02:00 UTC
All platform services are recovered and operating as expected.
- Monitoring · Jan 31, 01:55 UTC
We have rolled back a change that was made earlier this evening and the platform is recovering. We're continuing to monitor.
- Investigating · Jan 31, 01:49 UTC
We are currently investigating an issue that is affecting all Capacity Core services.
More from Capacity
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2513:13 UTC3 days ago | Capacity Agents Incident | critical | 3h 16m |
| Sep 1100:33 UTC2 weeks ago | Change to Outbound IP for Dev Platform | major | 51m |
| Aug 616:27 UTC7 weeks ago | Capacity Agents Incident | critical | 2h 44m |
| May 1816:12 UTC4 months ago | Web Concierge Incident | critical | 11h |
| May 1316:58 UTC4 months ago | Users are experiencing difficulties logging into the Capacity Web Console. | critical | 1h 42m |
| May 720:37 UTC4 months ago | Issue with Articles | critical | 4h 26m |