Intermittent Helpdesk Issue
Nov 13, 16:31 UTCNov 13, 17:30 UTC
Duration
59m
Impact
Minor
Root cause
Not disclosed
Capacity, 90 days
3 incidents
Affected
Helpdeskmailgun Inbound email processing
Final update
This incident has been resolved.
Timeline
- Resolved · Nov 13, 17:30 UTC
This incident has been resolved.
- Monitoring · Nov 13, 16:48 UTC
Capacity's mail service seems to have recovered, and we are closely monitoring.
- Identified · Nov 13, 16:31 UTC
Capacity's email service provider has reported an incident resulting in intermittent bounce backs for their email service. We are closely monitoring.
More from Capacity
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2513:13 UTC3 days ago | Capacity Agents Incident | critical | 3h 16m |
| Sep 1100:33 UTC2 weeks ago | Change to Outbound IP for Dev Platform | major | 51m |
| Aug 616:27 UTC7 weeks ago | Capacity Agents Incident | critical | 2h 44m |
| May 1816:12 UTC4 months ago | Web Concierge Incident | critical | 11h |
| May 1316:58 UTC4 months ago | Users are experiencing difficulties logging into the Capacity Web Console. | critical | 1h 42m |
| May 720:37 UTC4 months ago | Issue with Articles | critical | 4h 26m |