Capacity Helpdesk Incident
Aug 5, 15:39 UTCAug 6, 04:04 UTC
Duration
12h 26m
Impact
Critical
Root cause
Not disclosed
Capacity, 90 days
3 incidents
Affected
HelpdeskHelp Desk
Final update
This incident has been resolved.
Timeline
- Resolved · Aug 6, 04:04 UTC
This incident has been resolved.
- Monitoring · Aug 6, 04:04 UTC
We are continuing to monitor for any further issues.
- Monitoring · Aug 6, 01:27 UTC
A fix has been implemented and we are monitoring the results.
- Identified · Aug 5, 18:20 UTC
The issue has been identified and a fix is being implemented.
- Investigating · Aug 5, 17:50 UTC
Previous deployments did not fully improve Helpdesk Performance, we are looking for other solutions.
- Monitoring · Aug 5, 17:09 UTC
We are continuing to monitor for any further issues.
- Monitoring · Aug 5, 17:06 UTC
A fix has been implemented and we are monitoring the results.
- Identified · Aug 5, 16:32 UTC
The issue has been identified and a fix is being implemented. Thank you for your patience.
- Investigating · Aug 5, 15:39 UTC
We are currently investigating an issue with the Capacity Platform.
More from Capacity
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2513:13 UTC3 days ago | Capacity Agents Incident | critical | 3h 16m |
| Sep 1100:33 UTC2 weeks ago | Change to Outbound IP for Dev Platform | major | 51m |
| Aug 616:27 UTC7 weeks ago | Capacity Agents Incident | critical | 2h 44m |
| May 1816:12 UTC4 months ago | Web Concierge Incident | critical | 11h |
| May 1316:58 UTC4 months ago | Users are experiencing difficulties logging into the Capacity Web Console. | critical | 1h 42m |
| May 720:37 UTC4 months ago | Issue with Articles | critical | 4h 26m |