Capacity Helpdesk Incident

Final update

This incident has been resolved.

1. Resolved · Aug 6, 04:04 UTC
   This incident has been resolved.
2. Monitoring · Aug 6, 04:04 UTC
   We are continuing to monitor for any further issues.
3. Monitoring · Aug 6, 01:27 UTC
   A fix has been implemented and we are monitoring the results.
4. Identified · Aug 5, 18:20 UTC
   The issue has been identified and a fix is being implemented.
5. Investigating · Aug 5, 17:50 UTC
   Previous deployments did not fully improve Helpdesk Performance, we are looking for other solutions.
6. Monitoring · Aug 5, 17:09 UTC
   We are continuing to monitor for any further issues.
7. Monitoring · Aug 5, 17:06 UTC
   A fix has been implemented and we are monitoring the results.
8. Identified · Aug 5, 16:32 UTC
   The issue has been identified and a fix is being implemented. Thank you for your patience.
9. Investigating · Aug 5, 15:39 UTC
   We are currently investigating an issue with the Capacity Platform.