General Latency
Oct 9, 19:06 UTCOct 17, 18:46 UTC
Duration
7d 23h
Impact
Minor
Root cause
Not disclosed
Capacity, 90 days
3 incidents
Affected
Helpdesk
Final update
This incident has been resolved.
Timeline
- Resolved · Oct 17, 18:46 UTC
This incident has been resolved.
- Monitoring · Oct 10, 17:25 UTC
A fix has been implemented and we are monitoring the results.
- Identified · Oct 10, 17:07 UTC
The issue has been identified and a fix is being implemented.
- Investigating · Oct 10, 16:44 UTC
We are currently investigating reports of General Latency.
- Monitoring · Oct 9, 21:22 UTC
A fix has been implemented and we are monitoring the results.
- Investigating · Oct 9, 20:43 UTC
We are continuing to investigate this issue.
- Investigating · Oct 9, 19:06 UTC
We are aware of some general latency throughout various parts of the platform, our team is currently looking for a root cause.
More from Capacity
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2513:13 UTC3 days ago | Capacity Agents Incident | critical | 3h 16m |
| Sep 1100:33 UTC2 weeks ago | Change to Outbound IP for Dev Platform | major | 51m |
| Aug 616:27 UTC7 weeks ago | Capacity Agents Incident | critical | 2h 44m |
| May 1816:12 UTC4 months ago | Web Concierge Incident | critical | 11h |
| May 1316:58 UTC4 months ago | Users are experiencing difficulties logging into the Capacity Web Console. | critical | 1h 42m |
| May 720:37 UTC4 months ago | Issue with Articles | critical | 4h 26m |