Intermittent errors accessing recent tickets in the Helpdesk
Jan 26, 12:55 UTCJan 27, 23:46 UTC
Duration
34h 51m
Impact
Major
Root cause
Not disclosed
Capacity, 90 days
3 incidents
Affected
Helpdesk
Final update
This incident has been resolved.
Timeline
- Resolved · Jan 27, 23:46 UTC
This incident has been resolved.
- Monitoring · Jan 26, 16:30 UTC
A fix has been implemented and we are monitoring. HelpDesk and Kanban boards appear to be functioning as normal.
- Investigating · Jan 26, 15:21 UTC
We are continuing to investigate this issue.
- Investigating · Jan 26, 12:55 UTC
We are currently investigating intermittent errors accessing recent tickets and kanban boards.
More from Capacity
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2513:13 UTC3 days ago | Capacity Agents Incident | critical | 3h 16m |
| Sep 1100:33 UTC2 weeks ago | Change to Outbound IP for Dev Platform | major | 51m |
| Aug 616:27 UTC7 weeks ago | Capacity Agents Incident | critical | 2h 44m |
| May 1816:12 UTC4 months ago | Web Concierge Incident | critical | 11h |
| May 1316:58 UTC4 months ago | Users are experiencing difficulties logging into the Capacity Web Console. | critical | 1h 42m |
| May 720:37 UTC4 months ago | Issue with Articles | critical | 4h 26m |