Capacity · AIDec 5, 2024, 16:42 UTC

Chat Bot Incident

CriticalNot disclosedUpdated 45d ago

Dec 5, 16:42 UTCDec 5, 20:31 UTC

Duration

3h 48m

Impact

Critical

Root cause

Not disclosed

Capacity, 90 days

3 incidents

Affected

Concierge

Final update

This incident has been resolved.

Resolved · Dec 5, 20:31 UTC
This incident has been resolved.
Investigating · Dec 5, 18:54 UTC
We are investigating an issue with our chat bots unable to respond.
Monitoring · Dec 5, 17:30 UTC
We are continuing to monitor for any further issues.
Monitoring · Dec 5, 17:30 UTC
A fix has been implemented, and we are continuing to monitor.
Investigating · Dec 5, 16:42 UTC
We are currently investigating an issue with our chat bots responding.