Chat Bot Incident
Dec 5, 16:42 UTCDec 5, 20:31 UTC
Duration
3h 48m
Impact
Critical
Root cause
Not disclosed
Capacity, 90 days
3 incidents
Affected
Concierge
Final update
This incident has been resolved.
Timeline
- Resolved · Dec 5, 20:31 UTC
This incident has been resolved.
- Investigating · Dec 5, 18:54 UTC
We are investigating an issue with our chat bots unable to respond.
- Monitoring · Dec 5, 17:30 UTC
We are continuing to monitor for any further issues.
- Monitoring · Dec 5, 17:30 UTC
A fix has been implemented, and we are continuing to monitor.
- Investigating · Dec 5, 16:42 UTC
We are currently investigating an issue with our chat bots responding.
More from Capacity
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2513:13 UTC3 days ago | Capacity Agents Incident | critical | 3h 16m |
| Sep 1100:33 UTC2 weeks ago | Change to Outbound IP for Dev Platform | major | 51m |
| Aug 616:27 UTC7 weeks ago | Capacity Agents Incident | critical | 2h 44m |
| May 1816:12 UTC4 months ago | Web Concierge Incident | critical | 11h |
| May 1316:58 UTC4 months ago | Users are experiencing difficulties logging into the Capacity Web Console. | critical | 1h 42m |
| May 720:37 UTC4 months ago | Issue with Articles | critical | 4h 26m |