Helpdesk Slowness
Jun 4, 15:19 UTCJun 4, 19:39 UTC
Duration
4h 20m
Impact
Major
Root cause
Not disclosed
Capacity, 90 days
3 incidents
Affected
HelpdeskHelp Desk
Final update
This incident has been resolved.
Timeline
- Resolved · Jun 4, 19:39 UTC
This incident has been resolved.
- Monitoring · Jun 4, 18:35 UTC
A fix has been implemented and we are monitoring the results.
- Identified · Jun 4, 18:07 UTC
We are continuing to work on a fix for this issue.
- Identified · Jun 4, 16:53 UTC
We are continuing to work on a fix for this issue.
- Identified · Jun 4, 16:53 UTC
We are continuing to work on a fix for this issue.
- Identified · Jun 4, 15:19 UTC
The issue has been identified and a fix is being implemented.
More from Capacity
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2513:13 UTC3 days ago | Capacity Agents Incident | critical | 3h 16m |
| Sep 1100:33 UTC2 weeks ago | Change to Outbound IP for Dev Platform | major | 51m |
| Aug 616:27 UTC7 weeks ago | Capacity Agents Incident | critical | 2h 44m |
| May 1816:12 UTC4 months ago | Web Concierge Incident | critical | 11h |
| May 1316:58 UTC4 months ago | Users are experiencing difficulties logging into the Capacity Web Console. | critical | 1h 42m |
| May 720:37 UTC4 months ago | Issue with Articles | critical | 4h 26m |