Incidentsby GlyphIssues with TalkDesk (Call management system)
Oct 20, 16:37 UTCOct 21, 12:17 UTC
Duration
19h 40m
Impact
Critical
Root cause
Not disclosed
CareCloud, 90 days
7 incidents
Affected
Client Support - Incoming External Phone Calls
Final update
This incident has been resolved.
Timeline
- Resolved · Oct 21, 12:17 UTC
This incident has been resolved.
- Identified · Oct 20, 16:37 UTC
Due to the ongoing AWS (Amazon Web Services) outage, we are currently experiencing issues with our Call Management System (TalkDesk). As a result, incoming calls to the Support Center may not be connecting or answered at this time. We will provide updates as soon as more information becomes available.
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