Incidentsby GlyphIssue with Printing/Generating documents in CareCloud
Sep 17, 19:25 UTCSep 24, 12:41 UTC
Duration
6d 17h
Impact
Major
Root cause
Not disclosed
CareCloud, 90 days
7 incidents
Affected
Documents
Final update
This incident has been resolved.
Timeline
- Resolved · Sep 24, 12:41 UTC
This incident has been resolved.
- Monitoring · Sep 17, 20:16 UTC
The Production team has implemented a fix for the issue impacting the printing and generation of documents within CareCloud. Users should now be able to successfully print and generate Superbills, Statements, Face Sheets, and other documents as expected. The team will continue to closely monitor the system to ensure ongoing stability. Thank you for your patience and understanding.
- Investigating · Sep 17, 19:25 UTC
We are currently receiving reports of users being unable to print or generate various types of documents within CareCloud, including Superbills, Statements, and Face Sheets. The Production team is actively investigating the issue and will provide updates as more information becomes available. Thank you for your patience and understanding.
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