Claims Not Automatically Generating

Final update

The issue affecting automatic claim generation has been resolved. Last night’s scheduled nightly jobs completed successfully, and claim processing ran as expected. Our team will continue to monitor the system to ensure ongoing stability. Thank you for your patience and understanding.

1. Resolved · Oct 14, 14:20 UTC
   The issue affecting automatic claim generation has been resolved. Last night’s scheduled nightly jobs completed successfully, and claim processing ran as expected. Our team will continue to monitor the system to ensure ongoing stability. Thank you for your patience and understanding.
2. Monitoring · Oct 13, 18:05 UTC
   The claim generation process has been completed, and all claims affected by last night’s processing issue should now be addressed. Our team is actively monitoring the system to ensure stability and verify that all scheduled nightly jobs run successfully tonight. We will provide further updates if needed. Thank you for your patience and understand
3. Identified · Oct 13, 15:47 UTC
   The Product team is actively processing claims that were not automatically generated during last night’s scheduled processing. Many of the affected claims have already been processed, and the team is continuing to work through the remaining claims. We will provide another update once processing is complete. Thank you for your patience and understanding.
4. Investigating · Oct 13, 12:20 UTC
   We are currently investigating an issue that prevented claims from being automatically generated during last night’s scheduled processing. Our Production team is actively investigating the cause of the nightly job failure and working toward a resolution. We will provide updates as more information becomes available. Thank you for your patience and understanding.