Third Party E-Faxing vendor experiencing service issues

Final update

This incident has been resolved.

1. Resolved · Oct 27, 13:11 UTC
   This incident has been resolved.
2. Monitoring · Oct 26, 20:03 UTC
   Our e-fax partner, SFAX, has identified the issue and addressed the associated traffic and resource limitations. Service performance has returned to normal levels, and SFAX is continuing to monitor the service to ensure stability. We will continue to monitor for any further impact and provide additional updates if necessary. Thank you for your patience and understanding.
3. Identified · Oct 26, 18:29 UTC
   Our e-fax partner, SFAX, is currently experiencing a service outage and is actively investigating the issue. We have received reports of clients encountering errors when attempting to send outbound faxes from CareCloud. For the latest updates regarding the outage and the provider's investigation, please refer to the SFAX Status Page. https://sfax.statuspage.io/ We will continue to monitor the situation and communicate updates regarding the impact and resolution progress as additional information becomes available. Thank you for your patience and understanding.