Issue with Claims returning with Failed Status
Dec 22, 15:10 UTCJan 5, 16:41 UTC
Duration
14d 1h
Impact
Minor
Root cause
Not disclosed
CareCloud, 90 days
7 incidents
Affected
Claims
Final update
This incident has been resolved.
Timeline
- Resolved · Jan 5, 16:41 UTC
This incident has been resolved.
- Monitoring · Dec 26, 01:52 UTC
Assembled claims should be processing successfully and we are continuing to monitor the results
- Identified · Dec 22, 18:56 UTC
We have identified the issue and implemented an adjustment to prevent it from occurring going forward. We are currently working to rectify the impacted data and move it to the appropriate queue. Once completed, all affected claims will be returned to the Outbox queue.
- Investigating · Dec 22, 15:10 UTC
We are currently investigating issues related to claim submissions that are in a failed status. We will provide status updates once our engineering teams have concluded their investigation and resolved the issue. We appreciate your patience.
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