Incidentsby GlyphIssues with Printing/Generating documents within CareCloud
Sep 11, 12:54 UTCSep 14, 15:23 UTC
Duration
3d 2h
Impact
Critical
Root cause
Not disclosed
CareCloud, 90 days
7 incidents
Affected
AnalyticsDocuments
Final update
This incident has been resolved.
Timeline
- Resolved · Sep 14, 15:23 UTC
This incident has been resolved.
- Monitoring · Sep 11, 13:07 UTC
The Production team has implemented a fix for the issue impacting the printing and generation of documents within CareCloud. Users should now be able to successfully print and generate Superbills, Statements, Analytic reports, and other documents as expected. The team will continue to closely monitor the system to ensure ongoing stability. Thank you for your patience and understanding.
- Investigating · Sep 11, 12:54 UTC
We are currently receiving reports of users being unable to print or generate various types of documents within CareCloud, including Superbills, Statements, and Analytic reports. The Production team is actively investigating the issue and will provide updates as more information becomes available. Thank you for your patience and understanding.
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