Issue with Claim Assembly
Jul 18, 12:57 UTCJul 18, 16:39 UTC
Duration
3h 42m
Impact
Major
Root cause
Not disclosed
CareCloud, 90 days
7 incidents
Affected
Claims
Final update
The issue with claim assembling has been resolved. If you have not already done so, please restart your application to ensure all changes take effect. Should you encounter any further issues, please contact the Support Team for assistance.
Timeline
- Resolved · Jul 18, 16:39 UTC
The issue with claim assembling has been resolved. If you have not already done so, please restart your application to ensure all changes take effect. Should you encounter any further issues, please contact the Support Team for assistance.
- Monitoring · Jul 18, 15:55 UTC
The team has implemented a fix, and all claims should now be assembling to the Outbox as expected. Please resume normal workflows and report any further issues to the support team. Thank you for your patience during this time.
- Identified · Jul 18, 14:20 UTC
The issue has been identified by the team, and they are actively working to implement a fix. We will provide further updates as progress is made. Thank you for your continued patience.
- Investigating · Jul 18, 12:57 UTC
We have received reports that claims are not being assembled to the Outbox as expected. Our team is currently investigating the issue and will provide further updates as soon as more information becomes available. Thank you for your patience.
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