Issues with Errors in CareCloud

Final update

This incident has been resolved.

1. Resolved · Oct 22, 11:52 UTC
   This incident has been resolved.
2. Monitoring · Oct 21, 12:18 UTC
   Our third-party vendor, AWS (Amazon Web Services), has advised that they have fully recovered and are no longer experiencing network connectivity issues. You can view their incident status page at the following link: 🔗 https://health.aws.amazon.com/health/status All areas of CareCloud should now be functioning properly. Our team will continue to monitor the system to ensure ongoing stability. If you experience any further issues, please contact our Support Center at (866) 931-3832 for assistance.
3. Identified · Oct 20, 21:01 UTC
   AWS (Amazon Web Services) has not yet fully recovered from ongoing network connectivity issues. As a result, some users may continue to experience intermittent performance issues across various parts of the system, including Analytics, Chat, E-Prescribing, and Interfaces. Our teams are continuing to monitor the situation and will provide updates as more information becomes available.
4. Identified · Oct 20, 15:40 UTC
   AWS (Amazon Web Services) is still reporting network connectivity issues. Our team has implemented several mitigating steps to reduce the impact; however, until AWS fully recovers, some users may continue to experience intermittent performance issues in various parts of the system. We are actively monitoring the situation and will provide further updates as they become available.
5. Identified · Oct 20, 14:19 UTC
   There should no longer be any issues logging in or loading CareCloud, as a fix has been implemented. Please note that there are still ongoing issues with both the Analytics application and the Chat area within CareCloud. These features remain affected due to the ongoing AWS (Amazon Web Services) outage impacting our third-party vendor. We will continue to monitor the situation and provide additional updates as they become available.
6. Investigating · Oct 20, 13:30 UTC
   CareCloud is currently experiencing issues with logging in and intermittent system errors. Additionally, we have identified issues specifically affecting both the Analytics application and the Chat area within CareCloud, which are currently not functioning properly. These disruptions are possibly related to an ongoing AWS (Amazon Web Services) outage impacting our third-party vendor. Our team is actively monitoring the situation and will provide further updates as they become available.