Eligibility Verification Issue

Final update

This incident has been resolved.

1. Resolved · Mar 26, 21:26 UTC
   This incident has been resolved.
2. Monitoring · Mar 25, 16:06 UTC
   The fix has been successfully validated and fully implemented. Eligibility verification for all payers, including Medicare, should now be functioning without issues. The team is continuing to closely monitor the system to ensure ongoing stability. Thank you for your patience and we apologize for any inconvenience this may have caused.
3. Identified · Mar 25, 15:21 UTC
   The Engineering team is currently conducting testing for a potential fix related to the Medicare eligibility issue. This testing is expected to last approximately 10–20 minutes. During this time, other payers may temporarily experience issues when checking eligibility. Once testing is complete, eligibility checks for other payers should return to normal functionality. Thank you for your patience and understanding.
4. Identified · Mar 24, 18:45 UTC
   The Engineering team is currently working with CMS to resolve the issue impacting Medicare eligibility verification. We will continue to provide updates as more information becomes available. Thank you for your patience.
5. Identified · Mar 20, 20:31 UTC
   The Engineering team has implemented a fix for the eligibility verification issue affecting all payers except Medicare. Eligibility checks for other payers should now function as expected without errors. The team has identified the root cause of the issue impacting Medicare eligibility verification and is actively working to restore full functionality. We will provide further updates as more information becomes available. Thank you for your patience.
6. Investigating · Mar 20, 19:37 UTC
   We are currently receiving reports of eligibility verification issues affecting all payers. The team is actively investigating and working to identify the root cause. We will provide updates as more information becomes available. Thank you for your patience.
7. Investigating · Mar 20, 12:35 UTC
   We are currently investigating an issue where users are encountering errors when attempting to check Medicare eligibility. The Engineering team is actively working to resolve the issue and will provide updates as more information becomes available. Thank you for your patience.