Incoming Electronic Prescription Refill Requests

Final update

We have identified the root cause and the frequency of the failures has greatly decreased. We are actively working to restore any messages that failed delivery and will provide status updates as those changes are made

1. Identified · Nov 5, 21:57 UTC
   We have identified the root cause and the frequency of the failures has greatly decreased. We are actively working to restore any messages that failed delivery and will provide status updates as those changes are made
2. Investigating · Nov 5, 16:33 UTC
   We are currently investigating an issue affecting the receipt of incoming electronic prescription refill requests from pharmacies. Our vendor partner, Surescripts, has advised that any errored incoming refill requests are being temporarily routed to your organization via fax while the issue is under investigation. We are actively working with Surescripts to identify the cause and restore normal electronic message delivery. We will provide additional status updates as more information becomes available and communicate once the issue has been fully resolved. We apologize for any inconvenience and appreciate your patience.