CareCloud App

Final update

This incident has been resolved.

1. Resolved · Mar 18, 20:28 UTC
   This incident has been resolved.
2. Monitoring · Mar 16, 22:59 UTC
   Following our earlier notice regarding the system outage, services are now normalizing. Our engineering teams are actively monitoring all functionalities to ensure stability. Users should now be able to log in and use the system normally. Our support teams remain available to assist if you experience any issues. Thank you for your patience.
3. Identified · Mar 16, 18:11 UTC
   CareCloud is currently experiencing a system disruption affecting access to certain platform services, including our EHR, Practice Management, and related applications. Our technical teams identified the issue and are actively working to restore full access. We understand the urgency this creates for your practice operations and patient care, and restoring service is our top priority. At this time, we are unable to provide a specific timeline for full restoration. We will post updates to this page as new information becomes available, and we are committed to communicating transparently throughout this process. If you need immediate assistance, please contact our support team: Phone: 866-931-3832 | Email: support@carecloud.com We sincerely apologize for the inconvenience and appreciate your patience as we work to resolve this matter.
4. Investigating · Mar 16, 16:24 UTC
   The Engineering team is continuing to work on the reported issues, and fully resolving them remains a top priority. We will provide another update as soon as more information becomes available. Thank you for your patience.
5. Investigating · Mar 15, 14:58 UTC
   We are currently investigating an issue that is causing intermittent system disruptions. Users may experience inconsistent behavior or temporary issues accessing certain areas of the platform. Our team is actively working to resolve the issue and restore normal service as quickly as possible. We will provide additional updates on this page as soon as they become available.