Incidentsby GlyphService Interruption Impacting Eligibility, Claims, and Remittances (Commercial Payers)
Mar 31, 00:33 UTCApr 3, 13:00 UTC
Duration
3d 12h
Impact
Major
Root cause
Not disclosed
CareCloud, 90 days
7 incidents
Affected
EligibilityClaimsRemittance
Final update
This incident has been resolved.
Timeline
- Resolved · Apr 3, 13:00 UTC
This incident has been resolved.
- Identified · Mar 31, 00:33 UTC
We are currently experiencing a service interruption impacting eligibility checks, 837 claim submission and 835 remittances for commercial payors, which is related to a connectivity issue with one of our trading partners. Our team is actively working with the trading partner to restore full functionality as quickly as possible. We will continue to monitor the situation closely and provide updates as more information becomes available. We appreciate your patience and understanding while we work to resolve this. If you have any immediate concerns or questions, please don’t hesitate to reach out.
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