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CareCloud · Cloud and hostingSep 26, 2025, 16:59 UTC 1 year ago

Issue with Diagnosis Codes

MinorNot disclosedUpdated 7h ago
Sep 26, 16:59 UTCSep 29, 13:32 UTC
Duration
2d 20h
Impact
Minor
Root cause
Not disclosed
CareCloud, 90 days
7 incidents
Affected
ChartsClaims
Status page

Final update

This incident has been resolved.

Timeline

  1. Resolved · Sep 29, 13:32 UTC
    This incident has been resolved.
  2. Monitoring · Sep 26, 22:52 UTC
    The team has implemented a fix for the issue affecting diagnosis codes within imported and internally posted billing encounters. Diagnosis codes should now be processing correctly. We are currently monitoring the system for stability to ensure the resolution is fully effective. If you continue to experience issues, please contact our Support Team at (866) 931-3832 for assistance.
  3. Identified · Sep 26, 16:59 UTC
    We are currently aware of and are working to address an issue impacting diagnosis codes within both your imported and internally posted billing encounters. Diagnosis codes are incorrectly appearing with an error stating that they are invalid or cannot be used as a primary diagnosis. We are working as quickly as we can to address this, and will continue to provide status updates

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