Incidentsby GlyphIntermittent issues with outbound E-fax
Oct 15, 20:09 UTCOct 21, 12:17 UTC
Duration
5d 16h
Impact
Minor
Root cause
Not disclosed
CareCloud, 90 days
7 incidents
Affected
Fax Service
Final update
This incident has been resolved.
Timeline
- Resolved · Oct 21, 12:17 UTC
This incident has been resolved.
- Monitoring · Oct 17, 19:06 UTC
Our e-fax vendor, SFAX, has implemented changes to their sending ANI to help mitigate any previous delivery blocks to potential recipients. These updates are expected to improve fax transmission success rates across all users.
- Investigating · Oct 15, 20:09 UTC
Our e-fax partner, SFAX, has notified us that they are experiencing some outbound call failures causing outbound faxes to incorrectly fail with the error 'no pickup' - they have identified the issue and their technical teams are currently working as quickly as they can to resolve this. We will continue to monitor the situation, and provide status updates when the issue has been reported as resolved.
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