Incidentsby GlyphIssue with Medicare Eligibility
Oct 17, 19:08 UTCOct 28, 21:04 UTC
Duration
11d 1h
Impact
Major
Root cause
Not disclosed
CareCloud, 90 days
7 incidents
Affected
Eligibility
Final update
This incident has been resolved.
Timeline
- Resolved · Oct 28, 21:04 UTC
This incident has been resolved.
- Monitoring · Oct 27, 16:06 UTC
We have started receiving responses from CMS for Medicare patient eligibility verification. Our team is currently monitoring transactions to ensure stability and will provide confirmation shortly in case of any further interruptions.
- Investigating · Oct 17, 19:08 UTC
We are currently encountering issues with validating patient eligibility for Medicare in CareCloud Health. The DevOps team, along with the EDI team, is actively investigating the matter. Please note that eligibility verification for all other insurances is functioning normally.
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