RCM Processing Issue Impacting Claims Assembly and Remittance Posting

Final update

This incident has been resolved.

1. Resolved · Apr 9, 20:04 UTC
   This incident has been resolved.
2. Monitoring · Apr 3, 12:45 UTC
   The Engineering team has implemented a fix and verified that last night’s overnight processes ran successfully. Remittance and claims processing have also been confirmed as functioning correctly. The team will continue to monitor the system to ensure ongoing stability. Thank you for your patience.
3. Identified · Apr 2, 13:28 UTC
   The Engineering team has identified an issue with last night’s overnight process not running, which has impacted several components, including remittance and claims processing. The team is actively working toward a resolution and will provide updates as more information becomes available. Thank you for your patience.
4. Monitoring · Apr 1, 16:25 UTC
   We are continuing to monitor for any further issues.
5. Monitoring · Apr 1, 16:17 UTC
   The Engineering team has implemented a fix, and claim assembly and remittance posting are now functioning correctly. The team is continuing to review and will provide additional details regarding any remaining batches that did not process during last night’s overnight run. Thank you for your patience.
6. Identified · Apr 1, 15:51 UTC
   Our engineering teams have identified an issue with multiple RCM processes including claims assembly and remittance batch posting that is currently being investigated. We will provide updates as more information becomes available. Potential impacts include: Claims assembly failures and remittance batch posting failures from the outbox in the overnight processes. We appreciate your patience.