Issue with Appointment Notifications

Final update

This incident has been resolved.

1. Resolved · Aug 20, 18:19 UTC
   This incident has been resolved.
2. Monitoring · Aug 20, 12:43 UTC
   The team has implemented a fix for the appointment notification issue, and all notifications should now be delivering successfully and with accurate appointment times. Please monitor as normal and report any further issues to the Support Team.
3. Investigating · Aug 19, 17:20 UTC
   We have identified that the issue may be affecting multiple types of Appointment Notifications, not just the “Appointment Scheduled” messages. Our team is reviewing this further and will provide updates as more information becomes available.
4. Investigating · Aug 19, 17:08 UTC
   We have received reports that “Appointment Scheduled” messages are displaying appointment times one hour ahead of the actual scheduled time. Please note this affects the notification sent to patients when an appointment is created in CareCloud. Our team is actively investigating the issue and working toward a resolution. Further updates will be provided as they become available.