Faxing Issues within CareCloud

Final update

This incident has been resolved.

1. Resolved · Dec 19, 21:23 UTC
   This incident has been resolved.
2. Monitoring · Dec 15, 13:54 UTC
   Our third-party faxing vendor (SFax) performed emergency maintenance over the weekend to mitigate the recently reported performance issues that were happening. They advised the maintenance was completed successfully, and system performance is currently being monitored. At this time, all fax traffic should be processing in real time. SFax teams will continue to review system performance and monitor stability as traffic volumes increase.
3. Identified · Dec 12, 16:00 UTC
   Our third-party faxing vendor, SFax, is continuing to report system performance issues. As a result, some areas of faxing within CareCloud may be affected, including longer loading times or errors when attempting to send faxes. Their engineering team is actively working to resolve the issues and restore full stability. For more details, you may also refer to their status page: https://sfax.statuspage.io/
4. Monitoring · Dec 10, 13:11 UTC
   Yesterday evening, our third-party fax vendor reported that they identified and corrected the cause of the performance issues experienced earlier in the day. All faxing functionality should now be fully restored. Their team is continuing to monitor the queues to ensure stable performance.
5. Identified · Dec 9, 18:13 UTC
   Our third-party vendor, SFax, has provided an update indicating that additional issues have been identified with the faxing service. The faxing service is currently experiencing degraded performance. Their engineering team is actively investigating and working toward a resolution. We will provide further updates as soon as additional information becomes available. For more details, you may also refer to their status page: https://sfax.statuspage.io/
6. Monitoring · Dec 9, 01:22 UTC
   Our third-party fax vendor has identified the root cause of the incident and implemented a fix. They have reported that fax functionality has stabilized, and backlogged faxes are processing. Performance continues to be monitored to ensure ongoing stability.
7. Investigating · Dec 8, 21:36 UTC
   Our third-party digital fax vendor, SFAX, has reported an outage affecting both incoming and outgoing fax services. We are actively monitoring the situation and will provide additional updates as they become available. For more details, you may also refer to their status page: https://sfax.statuspage.io/