Issue with Analytics Application

Final update

This incident has been resolved.

1. Resolved · Mar 18, 20:30 UTC
   This incident has been resolved.
2. Monitoring · Mar 17, 12:57 UTC
   The team has implemented a fix, and the Analytics application should now be functioning correctly. The Engineering team is closely monitoring the system to ensure continued stability. If you are still experiencing any issues, please refresh your entity and attempt to run an analytic report again. If the issue persists after refreshing, please contact the Support Center for further assistance. Thank you for your patience and understanding.
3. Identified · Mar 17, 12:27 UTC
   The Analytics application is still experiencing issues, and the Engineering team is actively working toward a resolution. At this time, the issue appears to be isolated to the Analytics application, and the rest of the CareCloud system should be operating as expected. We will provide further updates as more information becomes available. Thank you for your patience.
4. Monitoring · Mar 16, 23:07 UTC
   The Engineering team has implemented several fixes related to the reported issues. Performance within the Analytics application has improved, and continued progress is expected when running reports. Our Engineering teams are actively monitoring all functionalities to ensure ongoing stability. Our Support teams remain available to assist if you experience any issues. Thank you for your patience and understanding.
5. Investigating · Mar 16, 15:19 UTC
   We are currently receiving reports of users encountering errors when accessing the Analytics application. Additionally, some users are seeing “SWW (Something Went Wrong)” error messages appearing in various applications when searching for different items. The team is actively investigating the issue and will provide updates as more information becomes available. Thank you for your patience.