Incidentsby GlyphData Processing and Alerts Delays in EU Region
Nov 1, 01:09 UTCNov 1, 03:11 UTC
Duration
2h 2m
Impact
Minor
Root cause
Not disclosed
New Relic, 90 days
12 incidents
Affected
APM : EuropeBrowser : EuropeInfrastructure : EuropeLogs : EuropeMobile : EuropeDashboards : EuropeNRQL : EuropeServerless : EuropeSynthetics : EuropeUI : Europe - Dashboards : EuropeAlert Notifications : Europe - APM : EuropeAlert Notifications : Europe - Browser : EuropeAlert Notifications : Europe - Infrastructure : EuropeAlert Notifications : Europe - Logs : Europe
Final update
Between 00:36 UTC and 02:35 UTC on November 1st, 2024, some customers in the EU region may have experienced data visibility irregularities and delayed alert notifications for affected data. The interruption with our cloud provider has been resolved and affected services have returned to normal operations.
Timeline
- Resolved · Nov 1, 03:11 UTC
Between 00:36 UTC and 02:35 UTC on November 1st, 2024, some customers in the EU region may have experienced data visibility irregularities and delayed alert notifications for affected data. The interruption with our cloud provider has been resolved and affected services have returned to normal operations.
- Monitoring · Nov 1, 02:34 UTC
We are seeing signs of recovery and will continue to monitor affected services.
- Identified · Nov 1, 02:09 UTC
Our cloud provider has confirmed an interruption and is working to resolve the issue impacting New Relic services.
- Investigating · Nov 1, 01:41 UTC
We are continuing to investigate this interruption with our cloud provider.
- Investigating · Nov 1, 01:09 UTC
Some customers in the EU region may be experiencing data visibility irregularities and delayed alert notifications for affected data. We are investigating this interruption and have escalated to our cloud provider.