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New Relic · Data and observabilitySep 2, 2025, 11:49 UTC 1 year ago

Metrics Delay for Some GCP and AWS EU Accounts

MinorNot disclosedUpdated 47d ago
Sep 2, 11:49 UTCSep 2, 13:15 UTC
Duration
1h 26m
Impact
Minor
Root cause
Not disclosed
New Relic, 90 days
12 incidents
Affected
Metric API : EuropeData Ingest : Europe - Metric API : Europe
Status page

Final update

Between 10:27 UTC and 13:12 UTC on August 2nd, some customers in the EU region may have experienced delayed in data related to Metrics and Tags. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

Timeline

  1. Resolved · Sep 2, 13:15 UTC
    Between 10:27 UTC and 13:12 UTC on August 2nd, some customers in the EU region may have experienced delayed in data related to Metrics and Tags. We have investigated and resolved this service interruption and impacted services have returned to normal operations.
  2. Monitoring · Sep 2, 13:06 UTC
    Some customers in the EU region have reported recovery in data related to Metrics and Tags.
  3. Investigating · Sep 2, 12:26 UTC
    Some customers in the EU region may experience delay in viewing Metrics and Tag Data.
  4. Investigating · Sep 2, 12:15 UTC
    We are investigating an issue with delay in data related to Metrics and Tags
  5. Investigating · Sep 2, 11:49 UTC
    We are investigating an issue with delay in data related to Metrics and Tags
  6. Investigating · Sep 2, 11:49 UTC
    We are investigating an issue with delay in data related to Metrics and Tags

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