Incidentsby GlyphUI and Data Irregularities - US Region
May 15, 00:06 UTCMay 15, 01:45 UTC
Duration
1h 38m
Impact
Major
Root cause
Not disclosed
New Relic, 90 days
12 incidents
Affected
Alerts : USAPM : USAuto-Telemetry with Pixie : USAWS Lambda Integration : USBrowser : USDashboards : USIncident Intelligence : USInfrastructure : USInfrastructure Integrations : USLogs : USLookout : USMobile : USOpen Instrumentation : USProactive Detection : US
Final update
Between 22:30 UTC on May 14th and 01:00 UTC on May 15th, 2026, some customers in the US region may have experienced issues loading different pages in the New Relic UI. Some customers may have also experienced delayed data in queries, charts, and dashboards. Data ingest and alerts were not impacted. We resolved this issue and the above services have returned to normal operation.
Timeline
- Resolved · May 15, 01:45 UTC
Between 22:30 UTC on May 14th and 01:00 UTC on May 15th, 2026, some customers in the US region may have experienced issues loading different pages in the New Relic UI. Some customers may have also experienced delayed data in queries, charts, and dashboards. Data ingest and alerts were not impacted. We resolved this issue and the above services have returned to normal operation.
- Monitoring · May 15, 01:16 UTC
We are seeing recovery for impacted services, and continue monitoring New Relic systems for full recovery. Some customers in the US region may have experienced issues loading different pages in the New Relic UI. Some customers in the US region may have also experienced delayed data in queries, charts, and dashboards. Data ingest and alerts were not impacted.
- Investigating · May 15, 00:42 UTC
We continue investigating an interruption where some customers in the US region may be experiencing issues loading the different pages in the New Relic UI. Some customers in the US region may be experiencing delayed data in queries, charts, and dashboards. After further review, Alerts were not impacted. If you are experiencing issues and unable to access In-App support, please reach out to our Support team through this form: https://support.newrelic.com/s/contact-new-relic-support-form.
- Investigating · May 15, 00:06 UTC
We are investigating an interruption where some customers in the US region may be experiencing issues loading the different pages in the New Relic UI. Some customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. If you are experiencing issues and unable to access In-App support, please reach out to our Support team through this form: https://support.newrelic.com/s/contact-new-relic-support-form.