Incidentsby GlyphUS Platform 3: Delay in Data Reflection in UI (IM-12976)
Nov 10, 20:57 UTCOngoing
Duration
Ongoing
Impact
Minor
Root cause
Not disclosed
Qualys, 90 days
45 incidents
Affected
Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)Cloud Agent (CA)Policy Audit (PA)Vulnerability Management (VM)Unified Dashboard (UD)US Platform 3 - Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)US Platform 3 - AssetView (AV)US Platform 3 - Cloud Agent (CA)US Platform 3 - Policy Audit (PA)US Platform 3 - Vulnerability Management (VM)US Platform 3 - Unified Dashboard (UD)
Final update
The issue has been identified and a fix is being implemented.
Timeline
- Identified · Nov 10, 22:18 UTC
The issue has been identified and a fix is being implemented.
- Investigating · Nov 10, 20:57 UTC
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 3 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, Policy Audit, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available. The ticket reference for this incident is IM-12976.
More from Qualys
Full historyMultiple Shared Platforms [US02, CA01, UK01, KSA01, EU01, EU03, and AU01]: Dashboard Recycle Bin Email Notification Issue (IM-12973)lasted 5h 23mUS Platform 1, US Platform 4 : Delay in Data Reflection in UI (IM-12970)lasted 2d 5hUS Platform 1: Delay in Data Reflection in UI [IM-12961]lasted 2d 15hUS Platform 1: VM Scan Processing Delays (IM-12959)lasted 2d 4hUS Platform 2 & 3: Cloud Agents Delta Backlog (IM-12957)lasted 3d 8hUK Platform 1: Delay in Scan Processing for Containers and Images [IM-12951]lasted 5d 22h