Incidentsby GlyphUS Platform 1, US Platform 4 : Delay in Data Reflection in UI (IM-12970)
Nov 7, 01:53 UTCNov 9, 07:38 UTC
Duration
2d 5h
Impact
Minor
Root cause
Not disclosed
Qualys, 90 days
44 incidents
Affected
Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)Cloud Agent (CA)Total CloudVulnerability Management (VM)Unified Dashboard (UD)Enterprise TruRisk Management (ETM)US Platform 1 - Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)US Platform 1 - AssetView (AV)US Platform 1 - Cloud Agent (CA)US Platform 1 - Total CloudUS Platform 1 - Vulnerability Management (VM)US Platform 1 - Unified Dashboard (UD)US Platform 1 - Enterprise TruRisk Management (ETM)
Final update
This incident has been resolved.
Timeline
- Resolved · Nov 9, 07:38 UTC
This incident has been resolved.
- Monitoring · Nov 7, 16:01 UTC
A fix has been implemented and we are monitoring the results.
- Identified · Nov 7, 02:24 UTC
The issue has been identified and a fix is being implemented.
- Investigating · Nov 7, 01:53 UTC
Qualys Cloud Platform Operations is currently investigating an issue on the US platform 1 and US platform 4 that is causing an indexing delay. Users will notice that information will take longer than expected time to be visible within AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, ETM, and Unified Dashboard. Customers may also see a drop in agent count. Further updates will be shared as they become available. The ticket reference for this incident is IM-12970
More from Qualys
Full historyMultiple Shared Platforms [US02, CA01, UK01, KSA01, EU01, EU03, and AU01]: Dashboard Recycle Bin Email Notification Issue (IM-12973)lasted 5h 23mUS Platform 1: Delay in Data Reflection in UI [IM-12961]lasted 2d 15hUS Platform 1: VM Scan Processing Delays (IM-12959)lasted 2d 4hUS Platform 2 & 3: Cloud Agents Delta Backlog (IM-12957)lasted 3d 8hUK Platform 1: Delay in Scan Processing for Containers and Images [IM-12951]lasted 5d 22hUS Platform 2: Delay in Data Reflection in UI [IM-12944]lasted 2d 20h