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Twilio · Apps and SaaSSep 28, 2026, 13:25 UTC today

SMS Delivery Receipt Delays from Twilio to CTBC Brazil

MinorNot disclosedUpdated 47m ago
Sep 28, 13:25 UTCOngoing
Duration
Ongoing
Impact
Minor
Root cause
Not disclosed
Twilio, 90 days
549 incidents
Affected
SMS, Latin AmericaCARRIER NETWORK - SMS, Latin America
Status page

Final update

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to CTBC network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

Timeline

  1. Identified · Sep 28, 15:17 UTC
    Twilio customers may be experiencing SMS delivery receipt delays from Twilio to CTBC network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
  2. Identified · Sep 28, 14:12 UTC
    Twilio customers may be experiencing SMS delivery receipt delays from Twilio to CTBC network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
  3. Investigating · Sep 28, 13:25 UTC
    Twilio customers may be experiencing SMS delivery receipt delays from Twilio to CTBC network subscribers in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

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