Twilio · Apps and SaaSNov 12, 2026, 13:29 UTC

SMS Delivery Delays from Twilio to Virgin Mobile Colombia

MinorNot disclosedUpdated 13h ago

Nov 12, 13:29 UTCNov 12, 18:42 UTC

Duration

5h 14m

Impact

Minor

Root cause

Not disclosed

Twilio, 90 days

556 incidents

Affected

SMS, Latin AmericaCARRIER NETWORK - SMS, Latin America

Final update

The incident has been resolved and SMS delivery from Twilio to Virgin Mobile network subscribers in Colombia is operating normally.

Resolved · Nov 12, 18:42 UTC
The incident has been resolved and SMS delivery from Twilio to Virgin Mobile network subscribers in Colombia is operating normally.
Monitoring · Nov 12, 16:41 UTC
We have observed a recovery in SMS delivery from Twilio to Virgin Mobile network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Identified · Nov 12, 14:37 UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Virgin Mobile network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Identified · Nov 12, 13:31 UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Virgin Mobile network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Investigating · Nov 12, 13:29 UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Virgin Mobile network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.