CareCloud Charts and Application Functionality

Final update

System functionality has returned to normal. Our Development and Support teams continue to closely monitor the system to ensure stability, and we will keep you informed of any further developments. We sincerely appreciate your patience and understanding and apologize for the disruption to your work.

1. Monitoring · Nov 11, 00:56 UTC
   System functionality has returned to normal. Our Development and Support teams continue to closely monitor the system to ensure stability, and we will keep you informed of any further developments. We sincerely appreciate your patience and understanding and apologize for the disruption to your work.
2. Identified · Nov 10, 22:31 UTC
   We have identified the cause of the white screen and distorted note text issues affecting some users. Our team is actively working to restore and isolate any other functionality that may be affected, and we will provide another update as soon more information is available. Thank you for your patience and understanding
3. Identified · Nov 10, 19:56 UTC
   The issue affecting users receiving an error when attempting to create a Simple Encounter within the Charts application has been resolved. The team is actively monitoring the system to ensure continued stability. Additionally, we are reviewing reports of two other issues affecting some users, including a white screen when accessing CareCloud and distorted text when viewing notes. These issues are currently under review, and we will provide further updates as more information becomes available. Thank you for your patience and understanding.