Who is down right now

Heidi Health · AINov 25, 2025, 00:40 UTC 11 months ago

Issue connecting to Heidi

CriticalNot disclosedUpdated 3h ago
Nov 25, 00:40 UTCNov 25, 01:03 UTC
Duration
23m
Impact
Critical
Root cause
Not disclosed
Heidi Health, 90 days
5 incidents
Affected
Not listed by the vendor.
Status page

Final update

Connectivity to Heidi services has been resolved and regular functionality returned.

Timeline

  1. Resolved · Nov 25, 01:03 UTC
    Connectivity to Heidi services has been resolved and regular functionality returned.
  2. Monitoring · Nov 25, 01:01 UTC
    We have identified the root cause of this issue and have implemented a fix. Initial results are successful and we will continue monitoring.
  3. Investigating · Nov 25, 00:40 UTC
    We are investigating a service wide outage, users may see "There was an issue connecting to Heidi" after logging in or be logged out immediately. We are investigating the root cause and working on a resolution.

More from Heidi Health

Full history
MinorOct 5, 05:36 UTC
Degraded performance for users in Australia regionlasted 4h 30m
MinorOngoingSep 28, 02:37 UTC
Slower performance for some users in Southeast Asiastill open
MinorAug 19, 02:29 UTC
Note generation service degradation to some Japan customerslasted 4h 53m
CriticalAug 5, 15:35 UTC
US Users unable to access applicationlasted 1h 36m
MajorJul 29, 00:53 UTC
Some users can't connect to Heidi right nowlasted 14m
MinorJun 9, 08:34 UTC
Investigating login issues for some userslasted 1h 10m