Who is down right now

Heidi Health · AIAug 19, 2026, 02:29 UTC 2 months ago

Note generation service degradation to some Japan customers

MinorNot disclosedUpdated 3h ago
Aug 19, 02:29 UTCAug 19, 07:22 UTC
Duration
4h 53m
Impact
Minor
Root cause
Not disclosed
Heidi Health, 90 days
5 incidents
Affected
Not listed by the vendor.
Status page

Final update

We have implemented the fix. Issue is now resolved.

Timeline

  1. Resolved · Aug 19, 07:22 UTC
    We have implemented the fix. Issue is now resolved.
  2. Identified · Aug 19, 04:44 UTC
    We have identified the issue and a fix. We'll share another update once fix is implemented.
  3. Identified · Aug 19, 02:29 UTC
    We are investigating note generation degradation affecting some Japan customers.

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Full history
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MinorOngoingSep 28, 02:37 UTC
Slower performance for some users in Southeast Asiastill open
CriticalAug 5, 15:35 UTC
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MajorJul 29, 00:53 UTC
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MinorJun 9, 08:34 UTC
Investigating login issues for some userslasted 1h 10m
MinorJun 9, 02:46 UTC
Service degradation across Heidi platformlasted 37m