Who is down right now

Heidi Health · AIAug 5, 2026, 15:35 UTC 2 months ago

US Users unable to access application

CriticalNot disclosedUpdated 3h ago
Aug 5, 15:35 UTCAug 5, 17:11 UTC
Duration
1h 36m
Impact
Critical
Root cause
Not disclosed
Heidi Health, 90 days
5 incidents
Affected
Not listed by the vendor.
Status page

Final update

Issue is now resolved.

Timeline

  1. Resolved · Aug 5, 17:11 UTC
    Issue is now resolved.
  2. Monitoring · Aug 5, 16:30 UTC
    We have implemented a fix, and our team is currently monitoring.
  3. Identified · Aug 5, 16:13 UTC
    US users remain impacted by elevated latency and intermittent inability to access the app (including login loops and pages not loading). We have identified a root cause and are working on a fix
  4. Investigating · Aug 5, 15:35 UTC
    Currently investigating

More from Heidi Health

Full history
MinorOct 5, 05:36 UTC
Degraded performance for users in Australia regionlasted 4h 30m
MinorOngoingSep 28, 02:37 UTC
Slower performance for some users in Southeast Asiastill open
MinorAug 19, 02:29 UTC
Note generation service degradation to some Japan customerslasted 4h 53m
MajorJul 29, 00:53 UTC
Some users can't connect to Heidi right nowlasted 14m
MinorJun 9, 08:34 UTC
Investigating login issues for some userslasted 1h 10m
MinorJun 9, 02:46 UTC
Service degradation across Heidi platformlasted 37m