Slower performance for some users in Southeast Asia

Final update

Performance has improved for most users in Southeast Asia after cable operators put temporary repairs in place on the damaged subsea cables. Users in Indonesia may still see slower performance while the operators complete a permanent fix. Heidi's servers remain healthy. We will post updates here as repairs progress.

1. Identified · Oct 1, 06:31 UTC
   Performance has improved for most users in Southeast Asia after cable operators put temporary repairs in place on the damaged subsea cables. Users in Indonesia may still see slower performance while the operators complete a permanent fix. Heidi's servers remain healthy. We will post updates here as repairs progress.
2. Identified · Sep 28, 02:37 UTC
   Some users in Southeast Asia may experience slower performance in Heidi. A break in the Indigo West subsea cable between Perth and Singapore is causing this. Internet traffic between the two cities now takes alternate routes, which adds latency. Heidi's servers are healthy and requests still complete, but some take longer than usual. We will post updates here as the cable operator makes progress on repairs.