Who is down right now

Heidi Health outage history and postmortems

AI · Melbourne, Australia · 5 incidents in 90 days · 99.71% implied uptime · last 19d ago

Status page Compare with...

Ongoing now

Checked 3h 47m ago
Long-running, still open (none started in the last 7 days)· 1
  • Degraded

    23d agoPerformance has improved for most users in Southeast Asia after cable operators put temporary repairs in place on the damaged subsea cables. Users in Indonesia may still see slower performance while the operators...

History

25 on file
MinorOct 5, 05:36 UTC
Degraded performance for users in Australia regionlasted 4h 30m
MinorOngoingSep 28, 02:37 UTC
Slower performance for some users in Southeast Asiastill open
MinorAug 19, 02:29 UTC
Note generation service degradation to some Japan customerslasted 4h 53m
CriticalAug 5, 15:35 UTC
US Users unable to access applicationlasted 1h 36m
MajorJul 29, 00:53 UTC
Some users can't connect to Heidi right nowlasted 14m
MinorJun 9, 08:34 UTC
Investigating login issues for some userslasted 1h 10m
MinorJun 9, 02:46 UTC
Service degradation across Heidi platformlasted 37m
MinorJun 4, 01:18 UTC
Service degradation within APAClasted 1h 15m
MajorMay 20, 13:55 UTC
Some users can't connect to Heidi right nowlasted 45m
MajorMay 18, 05:47 UTC
Service Degradationlasted 30m
MajorApr 23, 11:53 UTC
Heidi desktop app login issueslasted 6d 10h
NoticeApr 16, 21:28 UTC
Issue with Transcribinglasted 3h 16m
MinorApr 16, 13:05 UTC
Upload Schedule Feature Temporarily Unavailablelasted 1h 45m
MinorApr 14, 00:05 UTC
Issues with note generationlasted 25h 24m
MinorApr 7, 09:17 UTC
Performance Degradation across Heidi systemslasted 48m
MinorMar 31, 04:45 UTC
High latency on Heidi serviceslasted 54m
MajorMar 5, 10:33 UTC
Partial outage in accessing sessionslasted 3h 26m
MinorFeb 23, 23:36 UTC
Transcription Service Degradationlasted 2h
MinorFeb 17, 03:50 UTC
Payments and Checkout Service Degradationlasted 22m
MinorFeb 10, 20:49 UTC
Service Degradation for US and CA userslasted 33m
MinorFeb 5, 11:16 UTC
Service degradation in the UK regionlasted 1h 10m
MinorDec 4, 2025, 06:38 UTC
SMS MFA code delivery service degradedlasted 4h 23m
CriticalNov 25, 2025, 00:40 UTC
Issue connecting to Heidilasted 23m
CriticalNov 17, 2025, 23:20 UTC
Issue connecting to Heidilasted 50m
CriticalOct 20, 2025, 09:36 UTC
Service Outagelasted 1h 17m
About Heidi Health

Heidi Health Trading Pty Ltd., a healthcare artificial intelligence startup, today announced it has raised a total of $340 million in new funding to support the company’s next phase of growth and deepen adoption throughout health systems.

The last year, day by day

No incident Minor Major CriticalDeeper colour: longer outage

Downtime, added up

AI median
6h 10m

Heidi Health: 6h 10m weighted downtime in range, category median 1h 2m.

5 incidents, 2 major or critical, 7d 11h of incident time (1h 50m major or critical, 7d 9h partial), longest 4h 53m, implied uptime 99.71%, between Jul 27, 2026 and Oct 24, 2026.

Across Ibis:Company profileRoundupPaydaysUptime

Questions

Is Heidi Health down right now?

Check Heidi Health's own status page at https://status.heidihealth.com for the live state. This page shows Heidi Health's incident history from that page; the most recent incident started 2026-10-05: "Degraded performance for users in Australia region".

How often does Heidi Health have outages?

Heidi Health posted 5 incidents in the last 90 days and 24 in the last year, 2 of them major or critical in the last 90 days. The median incident lasted 3h 3m.

When was Heidi Health's last major outage?

2026-08-05: "US Users unable to access application", lasting 1h 36m.

What usually causes Heidi Health incidents?

Heidi Health's status updates in this period do not name a root cause.