Who is down right now

Heidi Health · AIJul 29, 2026, 00:53 UTC 2 months ago

Some users can't connect to Heidi right now

MajorNot disclosedUpdated 3h ago
Jul 29, 00:53 UTCJul 29, 01:06 UTC
Duration
14m
Impact
Major
Root cause
Not disclosed
Heidi Health, 90 days
5 incidents
Affected
Not listed by the vendor.
Status page

Final update

The issue has been resolved and all services are back to normal. Thank you for your patience.

Timeline

  1. Resolved · Jul 29, 01:06 UTC
    The issue has been resolved and all services are back to normal. Thank you for your patience.
  2. Identified · Jul 29, 01:03 UTC
    We've identified the cause and a fix is in progress. We'll share another update once services are fully restored. Thank you for your patience.
  3. Investigating · Jul 29, 00:53 UTC
    We're aware of an issue causing an issue connecting to Heidi. The service is currently unavailable for some user in Japan region. We're sorry for the disruption to your day. Thank you for your patience.

More from Heidi Health

Full history
MinorOct 5, 05:36 UTC
Degraded performance for users in Australia regionlasted 4h 30m
MinorOngoingSep 28, 02:37 UTC
Slower performance for some users in Southeast Asiastill open
MinorAug 19, 02:29 UTC
Note generation service degradation to some Japan customerslasted 4h 53m
CriticalAug 5, 15:35 UTC
US Users unable to access applicationlasted 1h 36m
MinorJun 9, 08:34 UTC
Investigating login issues for some userslasted 1h 10m
MinorJun 9, 02:46 UTC
Service degradation across Heidi platformlasted 37m