Incidentsby IbisTranscription Service Degradation
Feb 23, 23:36 UTCFeb 24, 01:36 UTC
Duration
2h
Impact
Minor
Root cause
Not disclosed
Heidi Health, 90 days
5 incidents
Affected
Not listed by the vendor.
Final update
Transcription service has been returned to full operational capacity.
Timeline
- Resolved · Feb 24, 01:36 UTC
Transcription service has been returned to full operational capacity.
- Monitoring · Feb 24, 01:05 UTC
A fix has been implemented and transcription service performance has been returned to normal levels. We are actively monitoring performance to ensure long term stability.
- Identified · Feb 24, 00:27 UTC
We have identified the issue and are working towards a solution to restore full transcription service functionality.
- Investigating · Feb 23, 23:36 UTC
We are currently investigating service degradation in our transcription service.
More from Heidi Health
Full historyDegraded performance for users in Australia regionlasted 4h 30mSlower performance for some users in Southeast Asiastill openNote generation service degradation to some Japan customerslasted 4h 53mUS Users unable to access applicationlasted 1h 36mSome users can't connect to Heidi right nowlasted 14mInvestigating login issues for some userslasted 1h 10m