Incidentsby IbisIssues with note generation
Apr 14, 00:05 UTCApr 15, 01:28 UTC
Duration
25h 24m
Impact
Minor
Root cause
Not disclosed
Heidi Health, 90 days
5 incidents
Affected
Not listed by the vendor.
Final update
We have resolved the issue affecting note generation. A fix was deployed at 10:30 AEST on 15 April, and we have confirmed full recovery across all regions. We apologise for any inconvenience caused.
Timeline
- Resolved · Apr 15, 01:28 UTC
We have resolved the issue affecting note generation. A fix was deployed at 10:30 AEST on 15 April, and we have confirmed full recovery across all regions. We apologise for any inconvenience caused.
- Investigating · Apr 14, 00:05 UTC
Some customers may be experiencing performance degradation, including errors when generating transcriptions and notes. We are actively investigating and will provide updates as soon as possible. We apologise for the inconvenience.
More from Heidi Health
Full historyDegraded performance for users in Australia regionlasted 4h 30mSlower performance for some users in Southeast Asiastill openNote generation service degradation to some Japan customerslasted 4h 53mUS Users unable to access applicationlasted 1h 36mSome users can't connect to Heidi right nowlasted 14mInvestigating login issues for some userslasted 1h 10m