Who is down right now

Heidi Health · AIApr 16, 2026, 21:28 UTC 6 months ago

Issue with Transcribing

InformationalNot disclosedUpdated 3h ago
Apr 16, 21:28 UTCApr 17, 00:45 UTC
Duration
3h 16m
Impact
Informational
Root cause
Not disclosed
Heidi Health, 90 days
5 incidents
Affected
Not listed by the vendor.
Status page

Final update

The deployed fix has shown positive results and functionality should be operational across all services.

Timeline

  1. Resolved · Apr 17, 00:45 UTC
    The deployed fix has shown positive results and functionality should be operational across all services.
  2. Monitoring · Apr 16, 23:35 UTC
    A fix has been deployed, initial results are positive and we are continuing to monitor.
  3. Investigating · Apr 16, 21:28 UTC
    We are currently investigating an issue affecting transcribing for a small subset of users. Our team is actively looking into the cause and working to resolve it as quickly as possible. We will provide updates as more information becomes available.

More from Heidi Health

Full history
MinorOct 5, 05:36 UTC
Degraded performance for users in Australia regionlasted 4h 30m
MinorOngoingSep 28, 02:37 UTC
Slower performance for some users in Southeast Asiastill open
MinorAug 19, 02:29 UTC
Note generation service degradation to some Japan customerslasted 4h 53m
CriticalAug 5, 15:35 UTC
US Users unable to access applicationlasted 1h 36m
MajorJul 29, 00:53 UTC
Some users can't connect to Heidi right nowlasted 14m
MinorJun 9, 08:34 UTC
Investigating login issues for some userslasted 1h 10m